If something unfortunate happens to your mobile phone or gadget and you wish to make a claim, please follow these simple steps:
Step 1 - Reporting the incident
In the event of loss* or theft (for accidental damage go to step 2).
Step 3 - Return the claim form
When returning your claim form, please ensure you have provided valid payment details for your policy excess. We can’t continue with your claim until you pay the excess.
Step 4 - Assessing your claim
Once your claim has been processed, we will let you know the outcome. This usually takes 2 working days from the date we receive your claim form.
*Please note – cover for loss only applies to mobile phones.
If you require further details, please refer to your Policy Document.