If you have any general enquiries about your policy, you may want to check out the links in our ‘Helpful Information’ section – see opposite.
If you can’t find the information you’re looking for then please call the relevant number for your account.
- Premier Life Helpline: 0800 111 777*
- Additions Active Helpline: 0800 994 422*
- Current Account Plus Helpline: 0800 328 6931*
- First Additions Helpline: 0800 328 6931*
- Graduate Additions Helpline: 0333 202 7525*
- Additions Helpline: 0333 202 7527*
- Additions Plus Helpline: 0800 99 44 22*
- Tech Pack Helpline: 0800 158 3199*
- Premier Tech Pack Helpline: 0800 158 3198*
We're available 8.00am – 8.00pm, Monday – Friday, and 9.00am – 6.00pm, Saturday – Sunday.
If you would like to put your query in writing please send it to the following address:
Lifestyle Services Group Limited
PO Box 98
Call charges and information
Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline.
Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls may be recorded or monitored for Training/Customer Services purposes and/or the prevention or detection of crime.
To maintain a quality service, we may monitor and record phone calls.